Process Objective: To provide an overall summary of all planned or ongoing Service Transition projects as information for customers and other Service Management processes.Process Objective: To monitor project progress and resource consumption, to expedite progress when required and to initiate corrective action if required.This process is not responsible for detailed planning of project phases but triggers planning activities performed by other processes. Process Objective: To make sure service transitions projects are planned in accordance with the organization's Project Management guidelines, and to coordinate activities and resources across projects.
The process overview of ITIL Project Management (Transition Planning and Support) shows the key information flows (see fig. The Project Management process now calls upon other processes like Service Design Coordination and Release Planning, to perform planning activities at a detailed level. Projects are initiated when Service Portfolio Management has chartered a new or substantially changed service. In ITIL 2011 Project Management has been revised to highlight that its main responsibility is to coordinate the various service transition projects and resolve conflicts. However, having a basic ITIL Project Management process defined will provide a good starting point for adopting best-practice Project Management frameworks like PRINCE2 or PMBOK (as recommended in the ITIL V3 books).
Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. ITIL does not provide a detailed explanation of all aspects of Project Management. Project Management (Transition Planning & Support) (.pdf)